URGENT

We will provide Level staff : NOC engineer and NOC leader for support daily operation on Network environment on user’s Data Center.

Job Description

Job Description and Responsibility NOC third party/vendor globally is on four points : Monitoring, Troubleshooting, Maintenance and Installation/configured for new Device on infrastructure Datacentre of User. All activity related with change configuration config, setup/add config, maintenance and others on environment Datacentre must be get approval from User side (IDC-Network Leader & Manager).

Qualification :

• Minimum Diploma/Bachelor Degree from Informatics Engineering, Computer Science, or equivalent discipline
• Able to understand and speak English /English literacy (preferably)
• Have experiences working on shifting
• Have good concept for OSI End-to-End Communication Layer & TCP 3-way handshake flow
• Have knowledge Routing protocol (BGP, OSPF, ISIS, MPLS and etc)
• Have knowledge IPSec, QoS, VLAN, STP, Monitoring tools, cacti, smokeping, solarwind etc
• Have knowledge Load Balancing switch and familiar with Huawei & Cisco product (NE40E-X8A,
• CE6851-HI-B-B0A and USG6650-AC)
• Have professional certification minimum CCNP or CCIE
• Having experience min 3-7 years as Technical Engineer or related position.
• Certification must be valid or active.

Global Job Description and Responsibility :

NOC Engineer

• Daily operation network on Datacenter environment and make sure all Network running properly on 7*24 hours
• Monitoring all connection (private & public connection) running properly; connection between network devices, connection between Datacenter/ Local Loop, IPLC and BGP Internet connection
• Monitoring all device network running on health surveillance
• Provide daily monitoring checklist base on User checklist provide
• Response alarm on Network monitoring system and resolved the alarm/problem
• Response email and alarm alert on group chat
• Open trouble tickets to provider and partners if there any problem on device, public connection BGP internet, Local Loop, and IPLC also monitoring progress of the ticket
• Troubleshooting, maintenance, installs & configure new network device, configure new connection on Infrastructure Datacenter
• NOC staff escalate to NOC leader, User Leader if there any problem and not solved based on User escalation Metrix

Note: Detail checklist (device & connection) will be provided by User after final sign in contract

NOC Leader

• Manage NOC staff on daily operation (create schedule shifting and make sure rolling shift NOC running properly)
• Create MOP (Method of Procedure) for each activity (troubleshooting, maintenance, installation new device, new configuration, etc. on Datacenter Environment) based on requirement USER-Network team
• Create activity report (Testing, Maintenance, and Improvement)
• Create incident report for each problem on IDC-Network Datacenter and Update documentation network
• Create weekly report IDC-Network Datacenter and sent to Network-User leader
• Escalation to User-Network leaders base on Escalation Metrix
• Review and advice NOC Leader on MOP (Method of Procedure) process
• Coaching NOC team on technical skill base on requirement User-Network team
• Response USER-Network team on improvement Network environment
• Collaborate with USER IDC-Network on Troubleshooting, Maintenance, and Improvement (configure new device &new connection and expansion network etc.)
• Escalation to DANA-Network leader base on Escalation Metrix

Range Salary :

1. NOC Engineer : start from Rp 7.000.000,- (open for negotiable)
2. NOC Leader : Rp 15.000.000,- until Rp 20.000.000,- (negotiable)

Thankyou.