NOC Engineer and NOC Leader

PT. Mitra Teknologi Andalan Utama

NOC Engineer and NOC Leader

PT. Mitra Teknologi Andalan Utama
Jakarta Raya
IDR 10,000,000 – IDR 20,000,000

Ditayangkan pada 1-Sep-23

Deskripsi Pekerjaan


We will provide Level staff : NOC engineer and NOC leader for support daily operation on Network environment on user’s Data Center.

Job Description

Job Description and Responsibility NOC third party/vendor globally is on four points : Monitoring, Troubleshooting, Maintenance and Installation/configured for new Device on infrastructure Datacentre of User. All activity related with change configuration config, setup/add config, maintenance and others on environment Datacentre must be get approval from User side (IDC-Network Leader & Manager).

Qualification :

  • Minimum Diploma/Bachelor Degree from Informatics Engineering, Computer Science, or equivalent discipline
  • Able to understand and speak English /English literacy (preferably)
  • Have experiences working on shifting
  • Have good concept for OSI End-to-End Communication Layer & TCP 3-way handshake flow
  • Have knowledge Routing protocol (BGP, OSPF, ISIS, MPLS and etc)
  • Have knowledge IPSec, QoS, VLAN, STP, Monitoring tools, cacti, smokeping, solarwind etc
  • Have knowledge Load Balancing switch and familiar with Huawei & Cisco product (NE40E-X8A,
  • CE6851-HI-B-B0A and USG6650-AC)
  • Have professional certification minimum CCNP or CCIE
  • Having experience min 3-7 years as Technical Engineer or related position.
  • Certification must be valid or active.

Global Job Description and Responsibility :

NOC Engineer

  • Daily operation network on Datacenter environment and make sure all Network running properly on 7*24 hours
  • Monitoring all connection (private & public connection) running properly; connection between network devices, connection between Datacenter/ Local Loop, IPLC and BGP Internet connection
  • Monitoring all device network running on health surveillance
  • Provide daily monitoring checklist base on User checklist provide
  • Response alarm on Network monitoring system and resolved the alarm/problem
  • Response email and alarm alert on group chat
  • Open trouble tickets to provider and partners if there any problem on device, public connection BGP internet, Local Loop, and IPLC also monitoring progress of the ticket
  • Troubleshooting, maintenance, installs & configure new network device, configure new connection on Infrastructure Datacenter
  • NOC staff escalate to NOC leader, User Leader if there any problem and not solved based on User escalation Metrix

Note: Detail checklist (device & connection) will be provided by User after final sign in contract

NOC Leader

  • Manage NOC staff on daily operation (create schedule shifting and make sure rolling shift NOC running properly)
  • Create MOP (Method of Procedure) for each activity (troubleshooting, maintenance, installation new device, new configuration, etc. on Datacenter Environment) based on requirement USER-Network team
  • Create activity report (Testing, Maintenance, and Improvement)
  • Create incident report for each problem on IDC-Network Datacenter and Update documentation network
  • Create weekly report IDC-Network Datacenter and sent to Network-User leader
  • Escalation to User-Network leaders base on Escalation Metrix
  • Review and advice NOC Leader on MOP (Method of Procedure) process
  • Coaching NOC team on technical skill base on requirement User-Network team
  • Response USER-Network team on improvement Network environment
  • Collaborate with USER IDC-Network on Troubleshooting, Maintenance, and Improvement (configure new device &new connection and expansion network etc.)
  • Escalation to DANA-Network leader base on Escalation Metrix

Range Salary :

  1. NOC Engineer : start from Rp 7.000.000,- (open for negotiable)
  2. NOC Leader : Rp 15.000.000,- until Rp 20.000.000,- (negotiable)


Informasi Tambahan

Tingkat Pekerjaan
Pegawai (non-manajemen & non-supervisor)
Tidak terspesifikasi
Pengalaman Kerja
3 tahun
Jenis Pekerjaan

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