**How to Return Items on Roblox**

**Before You Begin**

Before you can return an item on Roblox, you need to make sure that it meets the following requirements:

• The item must be eligible for a refund.
• The item must be in your inventory.
• You must have the original receipt for the item.

**Eligible Items**

Not all items on Roblox are eligible for a refund. The following items are eligible for a refund:

• Items that were purchased within the last 30 days.
• Items that were purchased by mistake.
• Items that are defective or damaged.
• Items that were not as described.

**How to Return an Item**

To return an item on Roblox, follow these steps:

1. Go to the Roblox website.
2. Log in to your account.
3. Click on the “Inventory” tab.
4. Find the item you want to return and click on it.
5. Click on the “Return Item” button.
6. Select the reason for your return.
7. Click on the “Submit” button.

**Refund Policy**

Once you have submitted a return request, Roblox will review your request and issue a refund if the item is eligible. Refunds are typically processed within 5-7 business days.

**Additional Information**

• If you do not have the original receipt for the item, you can still submit a return request. However, Roblox may require additional information to process your request.
• Roblox does not offer exchanges for items. If you want to exchange an item, you will need to return the original item and then purchase the new item.
• If you have any questions about returning an item on Roblox, you can contact Roblox customer support.

**FAQs**

1. Can I return an item that I purchased using Robux?

Yes, you can return an item that you purchased using Robux. However, you will only receive a refund in Robux.

2. Can I return an item that I purchased as a gift?

Yes, you can return an item that you purchased as a gift. However, the refund will be issued to the person who purchased the item.

3. What do I do if I don’t receive a refund after I have returned an item?

If you do not receive a refund after you have returned an item, you can contact Roblox customer support.

4. Can I return an item that I purchased on the mobile app?

Yes, you can return an item that you purchased on the mobile app. However, you will need to use the Roblox website to process the return.

5. What is the return policy for virtual currency?

Virtual currency is not eligible for a refund.