How Long Does Roblox Customer Service Take?
Contacting Roblox Customer Service
Support requests through Roblox can be submitted through the website or app.
Website
- Go to Roblox Support.
- Select the issue category and provide details.
App
- Open the Roblox mobile app.
- Tap the menu icon (three lines) at the bottom right.
- Scroll down and tap “Help.”
Response Time
Response time from Roblox customer service can vary depending on the issue and time of request.
Average Response Times:
General Inquiries
24-48 hours
Account Recovery
24-72 hours
Purchase Issues
24-72 hours
Other Issues
Up to 7 days
Follow-up
If you don’t receive a response within the estimated timeframe, follow up by:
- Checking your junk/spam email folder.
- Resubmitting your request.
- Contacting Roblox on social media.
Factors Affecting Response Time
- Volume of requests
- Complexity of the issue
- Availability of support staff
Tips for Efficient Communication
- Provide clear and detailed information.
- Include screenshots or logs if relevant.
- Be patient and polite.
Conclusion
Roblox customer service typically responds to requests within 24-48 hours, but response time can vary depending on the issue. If you don’t receive a response within a reasonable timeframe, follow up by resubmitting your request or contacting Roblox on social media.
FAQs
- You can contact Roblox support through the website or mobile app.
- Average response times range from 24-48 hours for general inquiries to up to 7 days for complex issues.
- Provide clear information, include screenshots, and be patient.
- Follow up by resubmitting your request or contacting Roblox on social media.
- If you’re not satisfied with the initial response, you can reach out to Roblox on social media or by phone for further assistance.